Brewed for success: Wincanton announces the extension of its partnership with premium tea and coffee retailer Whittard of Chelsea.
The relationship, which began in 2012, has been extended to support Whittard’s ongoing UK and international growth across both eCommerce and physical retail. Under the renewed contract, Wincanton will continue to manage both B2C and B2B fulfilment operations from its state-of-the-art eFulfilment centre, DC7, in Northampton.
On B2C operations, Wincanton will continue to handle online order fulfilment for customers across the UK and international markets, managing everything from storage and pick-and-pack to multi-carrier delivery services. For B2B, Wincanton will continue to oversee stock distribution to Whittard’s UK stores and, e-commerce fulfillment and international wholesale partners – ensuring shelves are restocked efficiently and reliably throughout the year.
The partnership has delivered strong operational performance across its duration, culminating in picking accuracy of 99.99%, and 99.5% accuracy for outbound eCommerce orders, this year.
The contract also includes a range of specialist services. These include managing the certification requirements for international shipping – critical for efficient and regulation-compliant international trade – and Whittard’s unique personalisation services, from bespoke blending and packaging of tea and coffee products to packing gift orders and personalised gift messages.
Carl Moore, Managing Director – eFulfilment, at Wincanton commented: “Whittard is a truly iconic British brand and we’re proud to continue supporting their growth in the UK and beyond.
“This contract renewal reflects the strength of our partnership and our shared commitment to innovation and an exceptional customer experience. As Whittard looks to expand its retail footprint, our logistics expertise and scalable fulfilment solutions will continue to play a vital role in enabling their success.”
Tom Baker, Chief Financial Officer at Whittard said: “As Whittard continues its strong growth in the UK and globally it is key to have reliable logistics partners that can scale with us, and we are pleased to continue our partnership with Wincanton.”
Find out about Wincanton here: https://www.wincanton.co.uk/ and about Whittard of Chelsea here: https://www.whittard.co.uk/